Spring & River

Our Services


  • Your sales figures are lower than your expectations and repeat sales are not up to the mark. You cannot figure out why. You need to find out root causes and remedial measures
  • Your employee turnover concerns you. You need to find out innovative remedial measures without major impact on cost to company


  • Natural Language Processing: You have a lot of data in textual form. The texts contain qualitative information and opinions, as well as numerical data and tables. The relevant data has to be extracted
  • Data Mining: We use tools and our own code to extract patterns and knowledge from masses of data which were previously unknown



The Consulting Phase

We are consultants. We listen to you and empathize with both your success stories and with your pain points.

Experiment & Execute

The Development Phase

We now have a problem. We have also proposed the solution methodology.

Present & Deliver

The Implementation Phase

We now have the actionable information which will help resolve the problem identified in the consulting.

Our Products

Texplicit New Additions

Texplicit MX

  • Studies show that the most important attribute of customer service is fast response times. Use Texplicit MX to reduce customer turnaround time.
  • Texplicit MX uses AI to analyze sentiments and severity of your emails. And can also automatically group them into categories. The app can be set up to automatically forward emails to individuals or groups based on these identified features. Improve turnaround times and reduce workload for your employees using Texplicit MX.

Texplicit Social

  • In a world where the customer (and indeed the prospective customer) is king every organization is interested in knowing what customers, prospects and other associates are saying about the organization in social media.
  • Texplicit Social is a tool which mines the social media world (Twitter and Facebook) and finds tweets and comments on an organization, its products, programs and its interface with the outside world (website, customer service desk etc.)
  • Sentiment analysis is also done and the product also visually displays how sentiments have moved along time.